EQUIPMENT RETURN
Need to return equipment? Find Help Here.Returning your Vexus equipment is Easy
All equipment issued by Vexus for use with any Vexus TV, Internet or Voice services remains the property of Vexus. If you’re planning on disconnecting or downgrading any Vexus services, you’re responsible for returning any leased equipment, including modems, routers (eero), Vexus Digital Receivers and Streaming Boxes and any auxiliary equipment provided by Vexus. Unreturned equipment charges ranging from $100 and up per piece will be applied to your Vexus account until the equipment is returned. If you have questions or need help with the return of equipment, please contact Vexus for assistance.
All equipment issued by Vexus for use with any Vexus TV, Internet or Voice services remains the property of Vexus. If you’re planning on disconnecting or downgrading any Vexus services, you’re responsible for returning any leased equipment, including modems, routers (eero), Vexus Cable Set Top Boxes and any auxiliary equipment provided by Vexus. Unreturned equipment charges ranging from $100 and up per piece will be applied to your Vexus account until the equipment is returned. If you have questions or need help with the return of equipment, please contact Vexus for assistance.
USPS® Return Option
You can easily return Vexus equipment by bringing it to any USPS® Post Office®. To return your Vexus equipment via USPS® please follow the instructions below.
STEP 1:
PRINT YOUR LABEL.
If you have a printer and a shipping box then Click below to generate your return label.
Texas area— use this link to create your label
Louisiana area — use this link to create your label
DON’T HAVE A PRINTER?
If you don’t have a printer, you can generate a Label Broker® code to take to your USPS® Post Office and they will handle creating a label. Either package your equipment and bring it ready to ship OR you can select the USPS® Large Flat Rate box (12x12x5 1/2) free of charge at the Post Office to package your equipment. Then present the Label Broker® ID code you received in your email to the Retail Associate at the counter.
STEP 2:
Use the USPS® Locator tool to find the Post Office nearest you. Note: Please use the link to find the nearest USPS® Post Office® and they’ll take care of the rest! Remember to hold onto your receipt for tracking purposes.
The following pieces of equipment are eligible for return via USPS:
- Vexus Receivers, including HD and DVR receivers, IPTV Settops
- Vexus Docsis 3.1 modems and gateways
- Eero branded equipment. (Please include power cords)
- Vexus Voice modems
Please return all power cords and remote controls with the equipment.
Vexus Store Drop-Off
You may drop off your Vexus equipment at a Vexus store. Visit our stores page to find your nearest Vexus store.
Note: Customers who are sick or in self-quarantine due to COVID-19 have an extended 60-day window to return V/V equipment. If this is your situation, bring the equipment to the nearest USPS Post Office or Vexus Store only after you’ve been cleared by a medical professional.
Vexus Store Drop-Off
You may drop off your Vexus equipment at a Vexus store. Visit our stores page to find your nearest Vexus store.
The following pieces of equipment are eligible for return via USPS:
- Digital Receivers and Streaming Boxes
- Wireless Routers
- Eero branded equipment. (Please include power cords)
Note: Customers who are sick or in self-quarantine due to COVID-19 have an extended 60-day window to return V/V equipment. If this is your situation, bring the equipment to the nearest USPS Store or Vexus Store only after you’ve been cleared by a medical professional.
